Laura: Excuse me.
Clàudia: Hello. How can I help you?
Laura: I'd like to return this MP3 player.
Clàudia: OK. What's the problem with it?
Laura: Well, I bought it for my sister but it's damaged.
Clàudia: Do you want an other one?
Laura: No, I prefer a CD of Britney Spears.
Clàudia: I see.
(...)
Clàudia: Sorry, I haven't got this CD.
Laura: OK, there's not problem. Can you return my money?
Clàudia: Yes, here you are.
Laura: Thank you. Bye!
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